How do I make a complaint about a doctor or hospital?

General information from Lawmateanz

You can start by raising your concern directly with the provider, such as the practice or hospital's complaints team. Many concerns are resolved this way.

The free Health and Disability Advocacy Service (0800 555 050) can help you raise a complaint and support you through meetings.

You can also complain to the Health and Disability Commissioner, who can investigate whether your rights under the Code of Health and Disability Services Consumers' Rights were breached.

Concerns about a health practitioner's competence can also be raised with their registration authority, such as the Medical Council.

Written by Lawmateanz, not by a lawyer. General information only, not legal advice about your situation. For advice about your own matter, talk to a lawyer.

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General information only. Answers are written by independent lawyers based only on what's in the question. They aren't legal advice about your situation and don't create a lawyer–client relationship. For advice about your own matter, talk to a lawyer directly.