My insurance claim was denied. What can I do in Australia?

General information from Lawmateanz

Ask your insurer for the reasons in writing, and use their internal dispute resolution process.

Insurers must respond within set timeframes, usually 30 days.

If you're not satisfied, you can complain to the Australian Financial Complaints Authority (AFCA), which is free.

AFCA's decisions are binding on the insurer if you accept them.

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