What are my rights if a product I bought is faulty?

General information from Lawmateanz

Under the Australian Consumer Law, products must be of acceptable quality, match their description and be fit for any purpose you told the seller about. These consumer guarantees apply automatically.

If there's a major failure, you can choose a refund or replacement, or keep the item and get compensation for the drop in value. For a minor failure, the seller can choose to repair it within a reasonable time.

A 'no refunds' sign can't take away these rights. Your claim is with the business that sold you the item.

If the business won't help, contact your state fair trading agency, and claims can go to a state tribunal or small claims court.

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General information only. Answers are written by independent lawyers based only on what's in the question. They aren't legal advice about your situation and don't create a lawyer–client relationship. For advice about your own matter, talk to a lawyer directly.